Terms & Conditions

Services supplied by Norfolk Web Designers

1. General
   The following Terms and Conditions (Terms) apply to all services provided by Norfolk Web Designers, hereinafter shown as “NWD” or “our” or “us” or “we” to the Client/Customer of NWD hereinafter shown as “you”, “yours” and needs to be read in conjunction with any written quotation supplied to you by NWD
2. Acceptance
   It is not necessary for you to have signed an acceptance of these terms and conditions for them to apply. If you accept our quotation and/or make any payment for services, then you will be deemed to have satisfied yourself as to the terms applying and will be deemed to have accepted these terms and conditions in full.
   Please read these Terms and Conditions carefully. Any purchase or use of our services implies that you have read, understood and accepted them. By using our services, you indicate that you accept these Terms of use and that you agree to abide by them. If you do not agree to these Terms of use, please refrain from using our services.
3. Building the website
   It sometimes becomes apparent during the build of the website that you may require a facility that is non-standard and the only way to satisfy your requirement is by purchasing a ready-made extension or “plug-in”. In such cases the cost of the “plug-in” will be additional to any quotation but will be supplied at the trade cost from the supplier plus a 25% markup. Payment will need to be made separately and up front before purchase of the extension or “plug-in” is made.
4. Payments
   Charges for services to be provided by us are defined in the quotation that you received via e-mail, verbally during an initial or subsequent meeting, or via a pro-forma invoice. Quotations are valid for a period of 30 calendar days. We reserve the right to amend the quotation price or decline to provide some or all of the services after the expiry of 30 calendar days.
   1. NWD invoices, for all services, are payable upon receipt.
   2. Either:
      1. A non refundable deposit as outlined in our quotation e-mail is payable before work can commence or
      2. Payment in full, up front – our quotation e-mail will specify which is required.
   3. The date on which the deposit or payment in full is received is the Commencement Date of our Agreement.  The balance of payment, if any, is required prior to the website being made live on the internet.
   4. Websites are usually built within 15 working days of the Commencement Date of our Agreement.  This can only happen with your co-operation in supplying text and images for inclusion. It is your responsibility to provide this information in a timely manner.  Should this information not be provided at the 30th calendar day following the Commencement Date then the balance will be due and payable at that time and the website will be completed once the awaited information becomes available.
      1. The awaited information referred to in 4.d. above must be available within 120 calendar days after the Commencement Date in order to be part of the website build.  After 120 days further requests for amendment will be considered a new job and additional charges will apply.
      2. Should the initial non refundable deposit be paid and no further information be received to enable the website to proceed then after 120 days following the commencement date the order will be considered cancelled and the non refundable deposit will be forfeited.
   5. Any cheque, from you, returned by your bank for any reason will result in a return charge of £25 in order to cover bank charges. These charges must be paid by you before the website can be released live on the internet.
   6. Services are payable by cheque or bank transfer (BACS). Cheques should be made payable to the account holder as stated on our invoices. BACS payments should be directed to the account holder whose account number and sort code are similarly stated on all NWD invoices.
5. Services from Third Parties
   Web hosting, domain registration and SSL certificates are provided by a third party and all charges, particularly in respect of special offers, are subject to change without notice.  Where payment for third party services are payable directly to the third party then all transactions are made in accordance with their terms and conditions.
   1. NWD will not be liable for any loss of business that this may cause including;
      1. loss of income or revenue
      2. loss of business
      3. loss of profits or contracts
      4. loss of anticipated savings
      5. loss of data
      6. loss of goodwill
6. Our liability:
   NWD does not accept any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our services or in connection with the use, inability to use, or results of the use of our services, including, without limitation, any liability for:
   1. loss of income or revenue
   2. loss of business
   3. loss of profits or contracts
   4. loss of anticipated savings
   5. loss of data
   6. loss of goodwill
   7. wasted management or office time;
   8. or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
   9. The entire liability of NWD to you in respect of any claim whatsoever or breach of these Terms, whether or not arising out of negligence, shall be limited to the charges paid for the Services under these Terms in respect of which the breach has arisen.
7. Your responsibility to proof read
   During the building of the website NWD will make every effort to ensure that there are no typographical errors and that all links both internally and externally are accurate and working correctly but it is your responsibility to proof read the site and ensure that no errors exist. This includes but is not limited to links to:
   1. other pages
   2. external pages or websites
   3. email addresses
   4. telephone numbers
8. Your responsibility regarding copyright material
   1. All text supplied for insertion in your website must be your own and not plagiarised from third party websites where copyright will normally exist.
   2. All images supplied must be free of copyright.  This is best assured by purchasing from a stock library or by using images of your own or that are taken for you by your own photographer or by us.  Images found on Google or Bing are normally all subject to copyright.
9. Website Passwords
   1. To ensure the security of the website, only limited access passwords will  be made available.  When the website is completed and payment has been made in full, a limited access login password can be made available on certain packages to enable editing of the website as follows:
      1. Premium sites – None
      2. Premium Plus – Editing of images and text.
      3. Premium Extra – Editing of images and text.
      4. Premium Unlimited – Editing of images and text.
   2. A full administration password will not be made available. Should you wish to engage a specialist provider to enhance the website in any way then the third party provider will need to advise NWD of the additions or amendments that are required and NWD will carry out the changes.  There may be a charge to cover the work involved depending upon its complexity.
10. Default
    Should payment for the supplied services be in default you agree to pay NWD for all reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by NWD in enforcing these Terms and Conditions.
11. Renewal & Termination
    Cancellation and/or renewal of hosting, domain registration and SSL certification should be directed to the third party responsible for these services.
12. Governing Law
    This Agreement shall be governed by English Law.
13. Enforceability
    In the event any one or more of the provisions of these Terms & Conditions be held to be invalid, illegal or unenforceable, the remaining provisions of these Terms & Conditions shall be unimpaired and they shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provision.
14. Privacy Policy
    NWD collects personal information from you solely for the following purpose:
    1. In order to build your website
    2. In order to set up an account at a third party registrar for the purpose of
       1. Creating a hosting account
       2. Registering a domain in your name
       3. Any additional services from the registrar requested by you.
       4. We will never pass any information to any third party other than if we are legally obliged to do so.
    3. The information we require from you, and which we retain for six years after any business connection between us ceases, is:
       1. Your name and your business name
       2. Your home address and your business address
       3. Your home phone numbers and your business phone numbers
       4. Your email address
    4. Additionally we will ask you for financial details by way of credit/debit card or by way of your bank account number and sort code for the purpose of creating an account for you at the hosting/domain registrar.  We will not retain this information in any form – electronic or paper based.
    5. You may at any time request, and we will willingly supply, details of the information we currently hold about you.

Amended February 13th 2024